2021 Archives | Page 2 of 4 | Lucidworks

Lucidworks Neural Hybrid Search reduces null results by 91% — Learn more here

Contactless Commerce Brings New Opportunities

Learn how retailers can stay connected with customers, even as contactless commerce becomes more prominent across retail sectors.

Shoppers Want Online Chatbots & Recommended Content

Recent survey from Lucidworks outlines how shoppers interact with chatbots, product and content recommendations, and where they prefer to do research.

M.R. Asks 3 Questions: Will Hayes, CEO of Lucidworks

CEO Will Hayes shares his thoughts on the future of cloud, exciting tech developments in ecommerce, and what the coming year holds for Lucidworks.

Lucidworks Named a Leader in Cognitive Search by Independent Research Firm

Lucidworks is recognized as a Leader in The Forrester Wave™: Cognitive Search, Q3 2021.

AI Is Trying To Prevent Online Shoppers From Ditching Their Carts

Conversion to a sale is the ultimate goal for online retailers. Trying to learn shoppers' intent helps sellers see better returns. Will Hayes, CEO, shares how retailers can use AI to increase conversions.

KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

KMWorld includes Lucidworks in the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

Survey: Online Shoppers Seek Research Content

A new consumer study from Lucidworks reveals that shoppers seek content to help research products.

Are Consumers Ready to Return to Physical Stores? That Depends on What They’re Buying

Lucidworks recently surveyed 800 consumers in the United States and U.K. about their shopping behavior. The survey results indicate that the pandemic might have given online shopping yet another boost.

UK Shoppers Struggle To Be Understood By Chatbots: Survey

Brands need to up their game, and invest in machine learning and natural language processing to extend a chatbot’s functionality so shoppers can ask questions in a natural way and get immediate, relevant and contextual answers.

Will Chatbots Take Over as Personal Shopping Assistants?

The pandemic is believed to have accelerated traction in conversational commerce as stores faced staffing restrictions. A survey from Lucidworks provides more details.

The Shopper’s Little Helper: Consumers Welcome Online Product Recommendations

Consumers, wary of shopping in stores due to COVID-19, are desperate for online product recommendations, judging by Lucidworks’ new study.

Could Chatbots Be the Key to Creating Customer Loyalty in the E-Commerce Sphere?

A new study suggests that chatbots could be a decisive factor when it comes to building loyalty among online shoppers, who currently expect much more from these robotic conversational agents.