Lucidworks Neural Hybrid Search reduces null results by 91% — Learn more here
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Offering mental health services to all employees should be a requirement for all departments, but is especially important for customer-centric positions.
According to a survey of contact center employees in the U.S. and the UK, four out of five say they need more mental-health resources to be happier and more productive.
Interview with Lucidworks CEO, Will Hayes, uncovers Lucidworks' mission, the importance of deep learning technology, and how to curate a truly personalized digital experience.
When they’re the ones wrestling with a product or service issue, those who work contact centers say they treat phoning an agent as a last resort, according Lucidworks research.
New survey reveals that consumers are eager to problem-solve across multiple channels, agents see upselling as part of the job, and employees want more support for their mental health.
New survey reveals that consumers are eager to problem-solve across multiple channels, agents see upselling as part of the job, and employees want more access to mental health resources.
In the past year, the number of customers using Lucidworks’ cloud-ready search platform grew by almost 200% and the average recurring revenue (ARR) attributed to cloud-based solutions tripled.
Most chatbots aren’t designed to be used for product or content discovery, which can leave shoppers struggling. Learn more about how chatbots are being used in this infographic from Lucidworks.
Lucidworks welcomes keynote speakers Kate O’Neill, world-renowned author, and Amy Eschliman, Google Cloud’s Managing Director of Retail, at virtual Activate on October 14, 2021.
Garrett Schwegler shares how more consumers are embracing contactless commerce and what small to mid-size retailers can do to react to these changing demands.