U.S. Veröffentlichung: Zustand des Kundendienstes 2021

Bleiben Sie über die neuesten Innovationen, die Medienberichterstattung und die Meilensteine von Lucidworks auf dem Laufenden. Entdecken Sie, wie unsere KI-gestützten Suchlösungen die Informationssuche in Unternehmen transformieren und sinnvolle digitale Erlebnisse für Unternehmen weltweit schaffen.

Eine neue Umfrage zeigt, dass die Verbraucher bereit sind, Probleme über mehrere Kanäle hinweg zu lösen, dass Agenten Upselling als Teil ihrer Arbeit betrachten und dass Mitarbeiter mehr Unterstützung für ihre psychische Gesundheit wünschen.

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