Improve self-service and agent effectiveness at Activate Customer Service. June 24 REGISTER NOW

Activate Customer Service

Improve self-service and agent effectiveness
Thursday, June 24, 9am-12pm PT | Virtual

Create Happier Customers (and Happier Employees)

Learn how to use search and machine learning to connect customers with support information, while enabling your agents to be more effective.

Sessions and Speakers

Creating a More Empathetic CX by Connecting Data Across Support Touchpoints

Kate Leggett, VP, Principal Analyst, Forrester

Call Deflection and Agent Effectiveness in Salesforce

Max Bell, Senior Solution Engineer, Lucidworks

Data-Led Decision Making for Customer Service Pain Points

Jill Rosow, Data Scientist, Lucidworks

Leverage Semantic Search to get Answers in the First Position

Brian Land, Director, Solution Engineering, Lucidworks

Three Customer Avatars You Can Retain Through Knowledge Management Practices

Dr. Cynthia J. Young, Founder/CEO, CJ Young Consulting, LLC

Scaling Security with Google Cloud Platform

Tiffany Lewis, Google Cloud Security and Compliance Specialist, Google

Jenny Gomez

How the Right Tech Stack Empowers Your Support Agents

Jenny Gomez, Product Marketing Director, Lucidworks

Lesley Heizman

Utilizing an Outcome-Based Approach For Customer Service

Lesley Heizman, Product Manager, Customer Service, Lucidworks

Reserve Your Complimentary Pass

Don’t miss this complimentary virtual event on Thursday, June 24 to learn from experts and network with customer service innovators.

Activate Customer Service Sponsors

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