Industries and Verticals
Health Services
Great customer service in health care is wildly different from every other sector – customers are patients and their queries and privacy are of the utmost importance. With Lucidworks, medical professionals can breathe easy knowing that our HIPAA-compliant products will allow them to support their patients and intuitively manage information requests with flexibility and security.
Retail
Because Lucidworks are ecommerce experts, managing the needs of retail support agents comes with little guesswork. We understand that agents need to have a wide breadth of knowledge across innumerable products – and that sometimes customers want to find the information on their own. Our machine-learning powered platform connects the dots within the data for easy access to every question.
Telecommunications
Lucidworks helps telecom companies increase profitability with self-service systems that scale data across the organization. Customer experience must be connected to the employee experience through automated workflow applications for a seamless customer service deployment. Efficiency and scalability allow these companies to cut straight to the bottom line.