Transportation
Customer service organizations for transportation must be able to respond in record speed, across a number of different platforms like social media, web and call centers. Connecting the data across channels to keep customers happy and informed of changes- in real time- is what Lucidworks does best.
Banking
Self-service is important when banks think of customer service but so is trust and security. The information support organizations are managing at banking institutions is sensitive and customers are often experiencing concerns that affect the most important aspects of their life. Lucidworks supports these service moments with secure deployments for quicker time to resolution.
Education
Lucidworks knows that organizations that support education treat their students as their customers. When students have inquiries or needs to be met, the responses need to be tailored in a way that makes sense for systems of higher learning. Organizing unstructured data and gaining access to deep self-service knowledge bases is key.