Search is the entry point for Mintel’s subscribers to navigate the company’s vast library of research and analysis. Users quickly need detailed answers presented with big-picture context, but search returned incomplete results with low relevancy.
Lucidworks indexed and ingested all of their data, making it searchable and accessible to subscribers. Focus was put on a friendly user experience to help new users get familiar with the application so they can get the most out of it.
The new search application reduced query response time by 90%. Signal processing was implemented to boost relevancy and give each user a personalized experience. With happy customers finding the reports they need and more, customer retention is high.