Customers and employees expect fast and accurate answers to their questions. Unfortunately, too many chatbots misinterpret the ask if it’s not written in a specific way. The result is irrelevant answers, usually followed by a long, frustrating wait to talk with a live person. For companies trying to support an unprecedented number of customers and employees through digital channels, it’s time to elevate the conversation. It’s time for Smart Answers on Lucidworks Fusion.