Lila Schoenfield, Author at Lucidworks

Lucidworks Neural Hybrid Search reduces null results by 91% — Learn more here

Articles by Lila Schoenfield

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50 Customer Experience Trends 2025

Companies with superior CX grow revenue 5.1x faster than competitors. Discover the top 50 customer experience stats and trends for your 2025 strategy.

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Is Your AI Hallucinating? The Hidden Risks for Financial Services

Learn how to protect your financial services firm from AI hallucinations and ensure your AI solutions are accurate, secure, and reliable.

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You Don’t Need Gen AI for Every Part of AI Search—Here’s Why

Generative AI is grabbing headlines, but it’s not the only powerhouse in AI search. Discover why technologies like machine learning and NLP might be better suited for boosting your digital experience—efficiently and cost-effectively.

Woman using computer chatting with an intelligent artificial intelligence asks for the answers wants. A.I. Chat with AI or Artificial Intelligence technology. knowledge on the internet, e-learning,

Gen AI in Search: 5 Use Cases

Generative artificial intelligence (Gen AI) is redefining search as we know it. From the precision-demanding fields of B2B commerce and...

Want More Sales? You Need to Nail Product Discovery

AI-powered product discovery can transform both B2C and B2B ecommerce, driving sales and loyalty through personalized shopping experiences.

A person holds a tablet displaying a detailed 3D map with an orange location pin hovering above a lush green landscape. The map appears to be augmented reality, with light and particles emanating from the screen, representing AI search in the hospitality industry.

The Hospitality AI Search Revolution: Beyond Dates and Destinations

AI search could transform hospitality brands from lodging providers to full-fledged personalized travel experience curators.

A retail store scene with a mannequin displaying clothing and a table showcasing various digital icons representing sales data, payment methods, shipping, and AI-powered retail analytics tools. The image highlights the integration of generative AI in enhancing the retail experience.

Generative AI in Retail: Leading Adoption, But Feeling the Pressure

Our 2024 benchmark study reveals unique challenges and opportunities for implementing generative AI in retail.

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5 Knowledge Management Best Practices for Better CX

Key insights on optimizing CX through knowledge management technology, search solutions, personalization, and human-centric design.

A close-up image of various construction tools spread out on a blue workbench. The tools are neatly arranged and include a hammer, saw, tape measure, level, and screwdriver. In the background, a blurred shelf holds additional tools and hardware, representing the tools needed to get back to customer experience basics.

Tired of Tech Hype? Get Back to These 7 Customer Experience Basics

These customer experience basics will actually make a meaningful impact on your bottom line. AR and VR, blockchain, and 3D models won’t help you get there.

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Gen AI Transforms Search Experiences: 4 Takeaways

Learn about the power of generative AI in shaping search experiences in 2024 and beyond.

Businesswoman using laptop for ecommerce product discovery while packing vase from plastic in a cardboard box.

3 Issues with Current Ecommerce Product Discovery

Enhancing the customer experience is the heart of product discovery. Here's the strategic approach brands should take and the technological prowess that can drive success.

What Is Smart Search and How Does It Work?

We cover what smart search is, how it can be applied in the real world, and what the table stakes are for it to be effective.