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Articles: Customer Experience

Forrester Total Economic Impact™ Study Outlines Lucidworks Platform Benefits

In the 2023 commissioned Forrester Consulting Total Economic Impact™ study of Lucidworks, three notable benefits that directly impact customers came forth. Here’s a closer look.

3 Product Discovery Best Practices

Product discovery is all about enhancing the customer experience. Here’s how brands should think about strategy and how technology can help.

New Survey Report: How to Delight Online Apparel Shoppers

Lucidworks surveyed consumers who shop for apparel and clothing online to understand how supply chain challenges are impacting shopper behavior.

New Survey Report: Online Grocery Shopping in 2022

Lucidworks surveyed consumers who shop for groceries online to understand how supply chain challenges are impacting shopper behavior.

Empower Merchandisers to Make the Most of the Customer Experience

Put merchandisers in the driver's seat to build the best possible digital experience for your valued customers.

The 3 Pillars of the Retail Metaverse

CEO Will Hayes shares three guiding principles for brands to bring their retail experience into the metaverse.

Hotels’ Unexpected Revenue Driver: Customer Service

With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.

How A Top Travel & Leisure Brand Stepped Up Its Website Game with Lucidworks

With a goal to be the top travel and leisure company worldwide, one well-known hotel brand had to reinvent itself. Here’s how Lucidworks supported its journey.

Protect Your Customer Service Employees with Mental Health Resources

Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams.

New Survey: State of Customer Service 2021

Contact center employees share their experiences as consumers and their changing role as customer service agents.

5 Contactless Commerce Lessons for Small Retailers

Five things that small to mid-size retailers must know about contactless commerce and how technology can augment their digital strategy.

Survey Reveals Online and Pandemic-Influenced Shopping Habits

The pandemic has influenced how people approach online shopping in many ways. Here's how brands can be ready.