General Archives - Lucidworks

Articles: General

The Playbook for Adapting Digital Strategy Amid Uncertainty

A round-up of our best tips for adapting the digital experience when the future is unpredictable.

Let Fusion Handle Search to Get the Most Out of SharePoint

Augment Sharepoint with a flexible search platform to deliver the best knowledge management experience in the market.

What You Need To Implement Contactless Retail

Customers are more aware than ever of the cleanliness of the stores they visit. Here’s what retailers need to know to implement contactless options.

Lucidworks Appoints New CRO to Drive Connected Experiences

Chris Polishuk joins Lucidworks as chief revenue officer to guide development and market adoption of the Connected Experience Cloud.

How To Navigate the “Black Friday” of Knowledge Management

The key to a successful benefits season is making it easy for employees to access open enrollment information; easier said than done.

3 Things You Should Be Doing for Your Customer Support Agents

Learn how to invest in empathy, human connection, and technology to empower more effective (and happier) customer support agents.

New Study: Why Brands that Connect Experiences Win

A recent Forrester study found that companies are struggling to implement omnichannel personalization. Brands that are able to connect EX with CX report greater revenue, operational efficiency, and customer satisfaction.

Monitoring Digital Transformation Progress With Real-Time Data

Learn how organizations can use data to measure the performance of their digital transformation initiatives.

Learn How the Fusion Advanced Linguistics Package Improves Search Precision for Global Companies

Lucidworks now embeds text analytics from Basis Technology to provide a more personalized digital experience for Asian, European, and Middle Eastern markets.

Lucidworks Discusses COVID Response in Webcast with Google Cloud

CEO Will Hayes talks with Google Cloud about how Lucidworks shifted business to support employees, address changing customer needs, and accelerate innovation.

How to Run Fusion 5 on Red Hat’s OpenShift

Learn how OpenShift allows customers to take advantage of Fusion 5’s flexibility while adhering to compliance standards.

Introducing Smart Answers for Better Employee and Customer Care

Smart Answers is a new add-on to Lucidworks Fusion that brings the power of deep learning to chatbots.