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Professional Services

Lucidworks provides a full range of services including consulting, enablement, optimization, and other best practices to ensure a successful implementation and launch.

Feature-Rich Search Engine Replacement

“After a lengthy discovery process, we landed with Lucidworks. Looking at some of the features around natural language processing, machine
learning, and AI, we felt that this would be a great fit to help our customers manage the content that they had within their digital workplace.”

Igloo Software

Here’s just a few of the services included in our Customer Excellence Program:

Dedicated Customer Success Liaison
One point of contact for questions and issues related to deploying, using, and tuning Lucidworks software and products.

Quarterly Business Reviews
A customized evaluation to assess the current state of your deployments and how they are progressing compared to your yearly goals and timeline.

Product Roadmap Review
A review of what’s coming in future releases so you can see how it might impact and strengthen your projects.

New Product Readiness Assessment
A review of your deployment and architecture so you can take advantage of the latest upgrades and features.

Advanced Training and Workshops
Onsite training for our platform and topics like data science, machine learning, NLP and AI algorithms to ensure they are perfectly tuned.

Tech Support Escalation Contact
Concierge level assistance with a specific contact phone number to call for immediate assistance with break/fix, and other urgent issues with your applications.

Customer Advisory Board
Join our customer forums to share ideas and common in major metropolitan areas across the globe.

Executive Sponsorship
Work with our executive team as a partner and sponsor as initiatives are discussed and championed throughout your organization.

Learn More About Our Customizable Solutions Tailored to Your Needs

We’re ready to get you, and your customers to the knowledge they require. Talk to us about your unique needs, and we’ll come up with the AI search and discovery solutions that fit.


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