2019 Retail Benchmark Survey

Personalization, performance, and product promotion are three of the key challenges facing digital commerce companies.
All of these initiatives must consistently be measured against an engaging customer experience.
With customers punishing brands who provide poor experiences, what are the efforts that go into—and how do they measure up to what other firms are doing?

To find these answers, Lucidworks commissioned Retail TouchPoints to survey companies doing $100 million or more in sales.

You can see all the results of this informative survey here:

• Slides from the Presentation
• 2019 Retail Benchmark Survey Report