Meet Lucidworks AI, the AI orchestration engine for search

Executive Summary

With countless announcements about generative AI flooding the market, Lucidworks AI stands apart through its unique combination of enterprise-grade security, proven search expertise, and seamless AI orchestration capabilities—enabling businesses to deploy AI initiatives 2.5x more successfully than their peers.

Why now?

The headlines tell the story: Samsung’s code leak, Air Canada’s chatbot mishap, and the infamous $1 Chevy truck incident. Without proper controls, generative AI can lead to costly mistakes and damaged reputations. Yet according to our recent Generative AI Benchmark Report, only 1 in 4 companies have successfully launched AI initiatives in the past year. The challenge isn’t accessing AI—it’s deploying it responsibly and effectively.

What is an AI orchestration engine? 

An AI orchestration engine gives businesses complete control over their AI initiatives through:

• Model Selection and Deployment: Choose the best AI models for specific tasks from a variety of providers, including open-source and commercial options.
• Data Management: Access, integrate, and prepare data from diverse sources to fuel AI models.
• Workflow Automation: Streamline and automate AI-powered workflows, improving efficiency and productivity.
• Monitoring and Optimization: Track AI performance, identify areas for improvement, and ensure optimal results.
• Governance and Security: Implement guardrails, enforce responsible AI practices, and mitigate risks.

What makes Lucidworks AI different? It comes down to several core principles:

AI security first, always 

While other platforms rush to integrate the latest models, we’ve built our foundation on enterprise-grade security. Every response is grounded in your trusted data sources, with built-in controls preventing unauthorized access and data leaks. Think of it as a safety net for your AI initiatives—one that’s always on and always working.

Intelligent AI orchestration 

Instead of forcing you into a single AI model, Lucidworks AI is a sophisticated conductor, selecting and coordinating the perfect combination of models for each task. Need fast document summarization? Complex analytics? Creative content generation? The platform automatically chooses the most effective and efficient solution, all while maintaining strict security controls.

Proven enterprise AI success

While others are just entering the AI space, Lucidworks brings decades of enterprise search expertise to AI implementation. Our platform is built on real-world experience with the world’s largest organizations, resulting in pre-built configurations that accelerate deployment and ensure success. The numbers tell our story: 2.5x more successful AI deployments, 12% improvement in search relevance, and a 90% reduction in zero-result queries.

Ready-to-deploy use cases

Lucidworks AI comes with pre-configured use cases designed for immediate value across commerce, knowledge management, services, and support. Our intelligent Q&A capabilities provide accurate, contextual answers to complex questions, dramatically improving customer service and employee knowledge access. Through advanced summarization, the platform delivers concise, accurate responses backed by real-time data, significantly reducing search touchpoints and time-to-value. Additionally, intelligent extraction features automatically identify and surface key information within documents and queries, enhancing search relevancy by better understanding customer preferences and intent.

How Lucidworks AI works

Think of Lucidworks AI as your command center for enterprise AI initiatives. The platform seamlessly connects to your existing data sources, normalizing and preparing information for AI use while maintaining strict security protocols. Our intelligent orchestration engine then manages everything from model selection to response validation, ensuring accuracy and relevance.

The implementation process is straightforward but thorough. We start with an assessment of your current environment and AI goals. Then we configure the platform to your specific needs, leveraging pre-built solutions for common use cases in commerce, knowledge management, services, and support. Throughout the process, you’ll have access to our team’s expertise and proven best practices.

Real-world impact

One leading global financial services firm that implemented Lucidworks AI enhanced their knowledge discovery experience. The results were immediate: more relevant search results, fewer zero-result queries, and significantly improved employee satisfaction. But perhaps more importantly, they achieved these results without any security incidents or data leaks.

“We strive to make the search experience optimized for each user. Working with Lucidworks and using Lucidworks AI helps us propel the search experience forward faster,” said a digital product owner at a leading global financial services firm.

Learn more

Get a demo to see how Lucidworks AI can help you confidently navigate AI, secure your data, ensure accuracy, and maintain control.

Dive deeper into AI orchestration, search, and discovery

• Watch our demo showing how Gen AI transforms commerce search and discovery.
• Learn why only 1 in 4 companies successfully deployed generative AI in 2024, and how AI orchestration is poised to change that. Download our 2024 Generative AI Benchmark Report.
• See how leading brands in retail, financial services, and technology are using Lucidworks AI to enhance search experiences. Explore real customer stories.
• Security is paramount in AI deployment. Learn how our guardrails and controls prevent common AI mishaps while maintaining performance. Read the blog.