Natural Language Processing vs Natural Language Understanding
Remember diagramming sentences in school? Turns out the computer does it better (and more easily.) The machine disassembles language — in order to assemble a human-like understanding. That’s the beginning of Natural Language Processing.
Understanding Is the Key to Natural Language Search
Most QA systems are nothing more than keyword matches with a robust FAQ. Our system goes deep to understand intent — including determining synonyms.
Search Box Just Starts the Quest
Most search starts with a keyword or two. Then we add or eliminate words to refine the results. Once you get that list of links — you need to open, download, and devour — before finding the right answer.
But what if we could skip all those steps?
How Natural Language Search Engines Work
A natural language search engine must be able to take the request (whether spoken or typed into a box) break it into parts of speech, figure out what you’re looking for — and what you aren’t, and what to include and turns it into the query that it can submit to a database or search system in order to return the results right back to you.
Elements of AI-Powered Search
There’s nothing artificial about intelligence. Augmented intelligence is when AI extends human judgment instead of replacing it.
Machine learning and search engines are a incredible combination for creating powerful experiences for customers and employees.
How clustering and classification algorithms can improve the search experience for your employees and customers.
Underperforming queries aggravate everyone. Head/tail analysis stops it.
Signal Capture & User Behavior
Users are constantly telling you what they like and what they don’t. Are you listening? Predict user intent by applying signals.
The best search applications index all of a company’s data so users have one unified search experience.
Personalization is about addressing people by name. Hyper-personalization is figuring out what they really want.
What if we could talk to computers in the same way we talk to people. Natural language search gets you there.