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Customer Service Technology

Easily deploy AI-powered customer service experiences in a modern, containerized, cloud-native architecture.

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Connected customer service for the world’s biggest brands

Customer Service Technologies

AI-Powered Search

Plug in machine learning and augmented intelligence to every step of the customer service experience. Lucidworks brings native search tuning models, personalized search, intent prediction, and clustering algorithms to optimize every session for faster time-to-resolution.

Connectors

We provide a wide variety of connectors to other best-of-breed applications for those pursuing a more modern architecture. From service portals to call centers and analytics, enabling bi-directional search queries and indexes across all technologies where data is stored, is critical to provide a positive and seamless user experience.

Recommendations

Access similar closed cases and subject matter experts with recommendations. Surface user specific recommendations, tailor results based on past behavior, similar items and even similar queries. Use ALS recommenders, query similarity, item and user similarity to help agents and customers find what they’re looking for before they ask.

Bring Your Own Models

You know your data best. Our technology includes native support for Python machine learning models. Plug your custom ML models into the platform and integrate with your existing data science infrastructure. Allow your data scientists and analysts to use their existing toolkits to augment user’s human intelligence across the entire experience.

Smart Answers

Customers want fast answers to their product and support questions. Chatbots and virtual assistants put the power back in the hands of those with questions and let them find answers for themselves. Smart Answers improves intelligence of conversational applications using search and deep learning to give users immediate, relevant, and contextual answers to their natural language questions. Learn More

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Smart Answers on Lucidworks Fusion

Are your chatbots all talk and no answers?

Bring the power of ML and deep learning to chatbots and virtual assistants. Learn more

Bring Customers and Agents Closer Than Ever

Personalize customer service experiences with Lucidworks so agents can focus on the customer, in the moment.

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