Customer Service Technologies
AI-Powered Search
Plug in machine learning and augmented intelligence to every step of the customer service experience. Lucidworks brings native search tuning models, personalized search, intent prediction, and clustering algorithms to optimize every session for faster time-to-resolution.
Connectors
We provide a wide variety of connectors to other best-of-breed applications for those pursuing a more modern architecture. From service portals to call centers and analytics, enabling bi-directional search queries and indexes across all technologies where data is stored, is critical to provide a positive and seamless user experience.
Recommendations
Access similar closed cases and subject matter experts with recommendations. Surface user specific recommendations, tailor results based on past behavior, similar items and even similar queries. Use ALS recommenders, query similarity, item and user similarity to help agents and customers find what they’re looking for before they ask.
Bring Your Own Models
You know your data best. Our technology includes native support for Python machine learning models. Plug your custom ML models into the platform and integrate with your existing data science infrastructure. Allow your data scientists and analysts to use their existing toolkits to augment user’s human intelligence across the entire experience.
Smart Answers
Customers want fast answers to their product and support questions. Chatbots and virtual assistants put the power back in the hands of those with questions and let them find answers for themselves. Smart Answers improves intelligence of conversational applications using search and deep learning to give users immediate, relevant, and contextual answers to their natural language questions. Learn More