Jenny Gomez, Author at Lucidworks

Gartner® names Lucidworks a Magic Quadrant™ Leader – READ MORE

Articles by Jenny Gomez

What B2B Sellers Always Forget

B2B is in a state of immense growth potential. Here are three ways B2B sellers can optimize their digital experience for customers.

3 B2B Challenges Solved With Search

In the midst of incredible ecommerce growth, here’s how search can aid B2B ecommerce brands wanting to compete.

New Fusion Look, Who Dis?

We've updated our Fusion branding to better align with our vision and message at Lucidworks. This is what's new.

Discovering a Whole New Way to Shop: The Recommerce Explosion

The recommerce renaissance has arrived. Here's how brands of all kinds are adapting their digital commerce strategies for it.

Moving Your Infrastructure to the Cloud is No Longer A Nice-To-Have

Cloud infrastructure presents a number of benefits to enterprise search - and to an entire tech stack. These are the most crucial to help you transform your business.

The Good, the Bad and the Ugly: A History of Customer Service

Customer service has a wild history rooted in the boom of innovation that came with the Industrial Revolution. The ebbs and flows of the industry are closely tied to the economic crests and troughs of American consumerism as a whole. Join us on the journey.

Lucidworks Named a Leader in Cognitive Search by Independent Research Firm

Lucidworks is recognized as a Leader in The Forrester Wave™: Cognitive Search, Q3 2021.

How to Create Empathy in Customer Service Using Signals

Learn how to blend in qualitative consumer information to drive a truly empathetic customer service experience for both your customer and your agent.

How to Deliver Impactful Digital Commerce Experiences

Acquia and Lucidworks share tips for how to deliver meaningful and relevant digital commerce experiences that create customer connections.

Let Fusion Handle Search to Get the Most Out of SharePoint

Augment Sharepoint with a flexible search platform to deliver the best knowledge management experience in the market.

How To Navigate the “Black Friday” of Knowledge Management

The key to a successful benefits season is making it easy for employees to access open enrollment information; easier said than done.

3 Things You Should Be Doing for Your Customer Support Agents

Learn how to invest in empathy, human connection, and technology to empower more effective (and happier) customer support agents.