Jenny Gomez, Author at Lucidworks

Articles by Jenny Gomez

Moving Your Infrastructure to the Cloud is No Longer A Nice-To-Have

Cloud infrastructure presents a number of benefits to enterprise search - and to an entire tech stack. These are the most crucial to help you transform your business.

The Good, the Bad and the Ugly: A History of Customer Service

Customer service has a wild history rooted in the boom of innovation that came with the Industrial Revolution. The ebbs and flows of the industry are closely tied to the economic crests and troughs of American consumerism as a whole. Join us on the journey.

Lucidworks Named a Leader in Cognitive Search by Independent Research Firm

Lucidworks is recognized as a Leader in The Forrester Wave™: Cognitive Search, Q3 2021.

How to Create Empathy in Customer Service Using Signals

Learn how to blend in qualitative consumer information to drive a truly empathetic customer service experience for both your customer and your agent.

How to Deliver Impactful Digital Commerce Experiences

Acquia and Lucidworks share tips for how to deliver meaningful and relevant digital commerce experiences that create customer connections.

Let Fusion Handle Search to Get the Most Out of SharePoint

Augment Sharepoint with a flexible search platform to deliver the best knowledge management experience in the market.

How To Navigate the “Black Friday” of Knowledge Management

The key to a successful benefits season is making it easy for employees to access open enrollment information; easier said than done.

3 Things You Should Be Doing for Your Customer Support Agents

Learn how to invest in empathy, human connection, and technology to empower more effective (and happier) customer support agents.

Why It’s Time to Say Goodbye to Your Zero Results with Never Null

Elevate your CX with machine learning methodologies that improve product discovery with Lucidworks Never Null.

Connecting CX and EX: A Customer Contact Week Special Report

Lucidworks partnered with CCW to outline the benefits of connecting CX and EX touchpoints across a support organization.

Don’t Fear the Cloud (or Kubernetes): Your Google Security Questions Answered

Mike Chesnut from Lucidworks and Tiffany Lewis from Google talk us through why data encryption in this new cloud-native world is more secure than ever.