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Articles by Jenny Gomez
Blog
Moving Your Infrastructure to the Cloud is No Longer A Nice-To-Have
Cloud infrastructure presents a number of benefits to enterprise search - and to an entire tech stack. These are the most crucial to help you transform your business.
Blog
The Good, the Bad and the Ugly: A History of Customer Service
Customer service has a wild history rooted in the boom of innovation that came with the Industrial Revolution. The ebbs and flows of the industry are closely tied to the economic crests and troughs of American consumerism as a whole. Join us on the journey.
Blog
Lucidworks Named a Leader in Cognitive Search by Independent Research Firm
Lucidworks is recognized as a Leader in The Forrester Wave™: Cognitive Search, Q3 2021.
Blog
How to Create Empathy in Customer Service Using Signals
Learn how to blend in qualitative consumer information to drive a truly empathetic customer service experience for both your customer and your agent.
Blog
How to Deliver Impactful Digital Commerce Experiences
Acquia and Lucidworks share tips for how to deliver meaningful and relevant digital commerce experiences that create customer connections.
Blog
Let Fusion Handle Search to Get the Most Out of SharePoint
Augment Sharepoint with a flexible search platform to deliver the best knowledge management experience in the market.
Blog
How To Navigate the “Black Friday” of Knowledge Management
The key to a successful benefits season is making it easy for employees to access open enrollment information; easier said than done.
Blog
3 Things You Should Be Doing for Your Customer Support Agents
Learn how to invest in empathy, human connection, and technology to empower more effective (and happier) customer support agents.
Blog
Why It’s Time to Say Goodbye to Your Zero Results with Never Null
Elevate your CX with machine learning methodologies that improve product discovery with Lucidworks Never Null.
Blog
Connecting CX and EX: A Customer Contact Week Special Report
Lucidworks partnered with CCW to outline the benefits of connecting CX and EX touchpoints across a support organization.
Blog
Don’t Fear the Cloud (or Kubernetes): Your Google Security Questions Answered
Mike Chesnut from Lucidworks and Tiffany Lewis from Google talk us through why data encryption in this new cloud-native world is more secure than ever.