Articles by Jenny Gomez

How to Create Empathy in Customer Service Using Signals
Customer Service, Product Discovery

How to Create Empathy in Customer Service Using Signals
How to Deliver Impactful Digital Commerce Experiences
Artificial Intelligence, Digital Experience, Product Discovery

How to Deliver Impactful Digital Commerce Experiences
Let Fusion Handle Search to Get the Most Out of SharePoint
Fusion Tips, General, Lucidworks Fusion, SharePoint Search

Let Fusion Handle Search to Get the Most Out of SharePoint
How To Navigate the “Black Friday” of Knowledge Management
Digital Workplace, General

How To Navigate the “Black Friday” of Knowledge Management
3 Things You Should Be Doing for Your Customer Support Agents
Digital Workplace, General

3 Things You Should Be Doing for Your Customer Support Agents
Why It’s Time to Say Goodbye to Your Zero Results with Never Null
Digital Commerce

Why It’s Time to Say Goodbye to Your Zero Results with Never Null
Connecting CX and EX: A Customer Contact Week Special Report
Connected Experience Cloud

Connecting CX and EX: A Customer Contact Week Special Report
Don’t Fear the Cloud (or Kubernetes): Your Google Security Questions Answered
Activate 2020, Connected Experience Cloud, Kubernetes

Don’t Fear the Cloud (or Kubernetes): Your Google Security Questions Answered