Skip to Main Content
Gartner® names Lucidworks a Magic Quadrant™ Leader –
READ MORE
Close Message
Toggle Mobile Menu
Toggle Dropdown
Solutions
Commerce
Customer Service
Workplace
Connected Experience Cloud
Products
Lucidworks Fusion
Never Null
Smart Answers
Customers
Company
About
Careers
Press Room
Partners
Resources
Blog
Ebooks
Events
Webinars
Videos
Training
Documentation
Toggle Dropdown
Contact Us
Solutions
Commerce
Ecommerce search and personalization engine
Customer Service
Call deflection and agent effectiveness
Workplace
Enterprise search and findability
Connected Experience Cloud
Capture insights anywhere, apply them everywhere
Products
Lucidworks Fusion
Build AI-powered search and data apps
Never Null
Say goodbye to zero results searches
Smart Answers
Faster self-serve for customers and contact centers
Customers
Company
About
Careers
Press Room
Partners
Resources
Blog
Ebooks
Events
Webinars
Videos
Training
Documentation
Search for:
Search
Articles by Jenny Gomez
Blog
What B2B Sellers Always Forget
B2B is in a state of immense growth potential. Here are three ways B2B sellers can optimize their digital experience for customers.
Blog
3 B2B Challenges Solved With Search
In the midst of incredible ecommerce growth, here’s how search can aid B2B ecommerce brands wanting to compete.
Blog
New Fusion Look, Who Dis?
We've updated our Fusion branding to better align with our vision and message at Lucidworks. This is what's new.
Blog
Discovering a Whole New Way to Shop: The Recommerce Explosion
The recommerce renaissance has arrived. Here's how brands of all kinds are adapting their digital commerce strategies for it.
Blog
Moving Your Infrastructure to the Cloud is No Longer A Nice-To-Have
Cloud infrastructure presents a number of benefits to enterprise search - and to an entire tech stack. These are the most crucial to help you transform your business.
Blog
The Good, the Bad and the Ugly: A History of Customer Service
Customer service has a wild history rooted in the boom of innovation that came with the Industrial Revolution. The ebbs and flows of the industry are closely tied to the economic crests and troughs of American consumerism as a whole. Join us on the journey.
Blog
Lucidworks Named a Leader in Cognitive Search by Independent Research Firm
Lucidworks is recognized as a Leader in The Forrester Wave™: Cognitive Search, Q3 2021.
Blog
How to Create Empathy in Customer Service Using Signals
Learn how to blend in qualitative consumer information to drive a truly empathetic customer service experience for both your customer and your agent.
Blog
How to Deliver Impactful Digital Commerce Experiences
Acquia and Lucidworks share tips for how to deliver meaningful and relevant digital commerce experiences that create customer connections.
Blog
Let Fusion Handle Search to Get the Most Out of SharePoint
Augment Sharepoint with a flexible search platform to deliver the best knowledge management experience in the market.
Blog
How To Navigate the “Black Friday” of Knowledge Management
The key to a successful benefits season is making it easy for employees to access open enrollment information; easier said than done.
Blog
3 Things You Should Be Doing for Your Customer Support Agents
Learn how to invest in empathy, human connection, and technology to empower more effective (and happier) customer support agents.