Sommer Antrim, Author at Lucidworks

Articles by Sommer Antrim

What Are Customer Buying Signals?

Customer buying signals can teach an organization how customers want to be treated and shorten the sales cycle. Watch out for these five important online customer buying signals.

Mintel Customers Gain Market Insights With Help From Lucidworks Fusion

Learn how Mintel utilizes Fusion to continue supporting its excellent customer experience through the power of search.

Customer Self-Service: What It Is & Why It Matters

Learn how investing in customer self-service channels benefits customers, employees, and the bottom line.

Expert Recommendations to Improve the B2B Customer Experience

CDW ecommerce veteran shares how to meet and exceed B2B customer’s expectations.

Chatbots for Self-Resolution and Happier Customers

How chatbots and conversational applications with deep learning are helping customers resolve issues faster than ever.

Enterprise Search Fitch Solutions

Solr Streaming Expressions Enables Advanced Search and Filtering in Fitch Connect

Learn how Fitch Solutions used streaming expressions to search complex datasets.

Digital Transformation Customer Success Lucidworks Blog Template

Tips from Customer Success, Training, and Support

Customer excellence, training, and support teams share advice for making the most of your Lucidworks engagement.

Digital Transformation Luke REI

Better Search Relevance at REI with SKU Availability

How REI defined product availability using SKUs to suit its primary customer base.

CDW’s B2B Omnichannel Ecommerce Strategy

Lucidworks Fusion was chosen as the vehicle to move CDW search capabilities into the future. Replacing Endeca with Fusion increased KPIs dramatically.

Lenovo’s Climb Up The Search Ladder

How Lenovo reached the intersection of serving business and customer goals using search.

How Morgan Stanley Streamlined Content Creation and Access With Machine Learning

Create content once and use machine learning to customize it to varied access channels.

The Rise of Handwashing Technology

How IoT supports medical staff in reducing HAIs to help flatten the curve.