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Articles by Sommer Antrim
Blog
Mintel Customers Gain Market Insights With Help From Lucidworks Fusion
Learn how Mintel utilizes Fusion to continue supporting its excellent customer experience through the power of search.
Blog
What Are Customer Buying Signals?
Customer buying signals can teach an organization how their customers want to be treated and shorten the sales cycle. Watch out for these five important online customer buying signals.
Blog
Customer Self-Service: What It Is & Why It Matters
Learn how investing in customer self-service channels benefits customers, employees, and the bottom line.
Blog
Expert Recommendations to Improve the B2B Customer Experience
CDW ecommerce veteran shares how to meet and exceed B2B customer’s expectations.
Blog
Chatbots for Self-Resolution and Happier Customers
How chatbots and conversational applications with deep learning are helping customers resolve issues faster than ever.
Blog
Solr Streaming Expressions Enables Advanced Search and Filtering in Fitch Connect
Learn how Fitch Solutions used streaming expressions to search complex datasets.
Blog
Tips from Customer Success, Training, and Support
Customer excellence, training, and support teams share advice for making the most of your Lucidworks engagement.
Blog
Better Search Relevance at REI with SKU Availability
How REI defined product availability using SKUs to suit its primary customer base.
Blog
CDW’s B2B Omnichannel Ecommerce Strategy
Lucidworks Fusion was chosen as the vehicle to move CDW search capabilities into the future. Replacing Endeca with Fusion increased KPIs dramatically.
Blog
Lenovo’s Climb Up The Search Ladder
How Lenovo reached the intersection of serving business and customer goals using search.
Blog
How Morgan Stanley Streamlined Content Creation and Access With Machine Learning
Create content once and use machine learning to customize it to varied access channels.
Blog
The Rise of Handwashing Technology
How IoT supports medical staff in reducing HAIs to help flatten the curve.
