Articles by Sommer Antrim

Blog

Mintel Customers Gain Market Insights With Help From Lucidworks Fusion

Learn how Mintel utilizes Fusion to continue supporting its excellent customer experience through the power of search.
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Blog

What Are Customer Buying Signals?

Customer buying signals can teach an organization how their customers want to be treated and shorten the sales cycle. Watch out for these five important online customer buying signals.
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Blog

Customer Self-Service: What It Is & Why It Matters

Learn how investing in customer self-service channels benefits customers, employees, and the bottom line.
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Blog

Expert Recommendations to Improve the B2B Customer Experience

CDW ecommerce veteran shares how to meet and exceed B2B customer’s expectations.
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Blog

Chatbots for Self-Resolution and Happier Customers

How chatbots and conversational applications with deep learning are helping customers resolve issues faster than ever.
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Blog

Solr Streaming Expressions Enables Advanced Search and Filtering in Fitch Connect

Learn how Fitch Solutions used streaming expressions to search complex datasets.
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Blog

Tips from Customer Success, Training, and Support

Customer excellence, training, and support teams share advice for making the most of your Lucidworks engagement.
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Blog

Better Search Relevance at REI with SKU Availability

How REI defined product availability using SKUs to suit its primary customer base.
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Blog

CDW’s B2B Omnichannel Ecommerce Strategy

Lucidworks Fusion was chosen as the vehicle to move CDW search capabilities into the future. Replacing Endeca with Fusion increased KPIs dramatically.
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Blog

Lenovo’s Climb Up The Search Ladder

How Lenovo reached the intersection of serving business and customer goals using search.
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Blog

How Morgan Stanley Streamlined Content Creation and Access With Machine Learning

Create content once and use machine learning to customize it to varied access channels.
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Blog

The Rise of Handwashing Technology

How IoT supports medical staff in reducing HAIs to help flatten the curve.
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