Articles: Smart Answers

Blog

Chatbots for Self-Resolution and Happier Customers

How chatbots and conversational applications with deep learning are helping customers resolve issues faster than ever.
Read Now
Blog

Lucidworks Smart Answers and Google DialogFlow for Chatbots

Learn how Lucidworks Smart Answers can be integrated with DialogFlow on GCP to build a more impactful self-service experience.
Read Now
Blog

How to Improve Product Discovery Using Question Answering Systems

Question answering systems that power chatbots are traditionally thought of as a replacement for a support agent, but these systems can also be used for product discovery. Learn how Lucidworks uses Smart Answers to power a semantic search pipeline to improve CX.
Read Now
Blog

Measuring the ROI of Conversational Apps

A quick rundown (and a final warning) on how to measure, prove, and improve the ROI of conversational apps.
Read Now
Blog

Why Everyone Hates Your Chatbot (Including You)

We hate our chatbots for two main reasons: terrible answers and a terrible experience.
Read Now
Blog

Lucidworks Shares the Power of Search with Google Cloud Platform Podcast

Director of AI, Product, and Cloud, Radu Miclaus talks Fusion, Smart Answers and interesting use-cases with Google Cloud Platform Podcast.
Read Now
Blog

Learn How Lucidworks is Serving the Virtual Workplace

A new product to help employees self-service, continued market recognition, and a robust product roadmap pave the road ahead for Lucidworks digital workplace focus.
Read Now
Blog

Webinar Recap: Smart Answers for Employee and Customer Support After COVID-19

Your questions answered on Smart Answers, including use cases and frequently asked questions.
Read Now
Blog

Introducing Smart Answers for Better Employee and Customer Care

Smart Answers is a new add-on to Lucidworks Fusion that brings the power of deep learning to chatbots.
Read Now
Blog

How Conversational Systems Are Changing Customer Care

Let’s examine how chatbots and other conversational systems can benefit the user experience both inside and outside your organization.
Read Now