Articles: Personalization

Blog

What Is Smart Search and How Does It Work?

We cover what smart search is, how it can be applied in the real world, and what the table stakes are for it to be effective.
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Blog

4 Lessons Online Shoppers Taught Us in 2021

Our consumer survey revealed surprising attitudes toward online shopping experiences. Here’s what brands should know.
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Blog

The Four Keys to Brand Loyalty for Online-First Shoppers

Digital shoppers have more options than ever before. Here are four strategies for keeping customers coming back to your digital storefront.
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Blog

Create Positive CX With Search

If they can’t find it, they can’t buy it. Learn how to generate personal, timely, and relevant search results to deliver the ultimate customer experience.
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Blog

How to Build Trust and Retain Customers in Digital Channels

When building out your digital strategy remember to listen to your customers, streamline support, and build long-term loyalty to help you thrive in the future.
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Blog

The Importance of Personalization and Customer Experience

In today’s digital, multi-channel world, simply remembering a customer’s name when they log in isn’t enough. Banks and financial providers must work harder to personalize their offerings and attract new customers.
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Blog

Webinar Recap: How Personalization Beats Segmentation to Create the Next Best Experience

VP of Product Marketing, Justin Sears, recaps the August 12th webinar with Forrester analyst Brandon Purcell.
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Blog

4 Point Personalization Checklist for Retailers

Climb your way to the top of the personalization pyramid. Here’s the list of must-have capabilities to get there.
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Blog

Do You Know Your Customer’s Love Language?

Here are three reasons why you should know how your customers rely on the search bar, and how you can use that knowledge to power a more personalized experience.
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Blog

9 Must-Have Enterprise Search Features

Here’s a rundown of the top features and capabilities to consider as you research and shop for a powerful enterprise search solution.
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Blog

What’s Next in Enterprise Search Software

Enterprise search software is changing faster than ever. Here’s what you need to know.
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Blog

Diffusion Confusion: Conflicts In Product Characterizations and Search Precision, Part 2

How to deliver the results customers expect when dealing with diffusion in long product descriptions.
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