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How Crate & Barrel Connects Shoppers with Relevant Products

Lunch & learn session from Retail TouchPoints Retail Innovation Conference.

Crate & Barrel’s previous search solution couldn’t provide its shoppers with an online search and browse experience consistent with the customer-centric Crate & Barrel brand. Meanwhile, Crate & Barrel merchandisers spent the bulk of their time manually creating and maintaining search rules. The search experience impacted customer retention, loyalty, and revenue growth.

Hear how Crate & Barrel partnered with Lucidworks to:

  • Improve search and browse by modernizing the technology stack with ML-based personalization and merchandising solutions
  • Enhance the experience for both shoppers and merchandisers
  • Explore signals to transform the omnichannel shopping experience


Peter Curran, General Manager, Digital Commerce, Lucidworks

Aaron Veit, Aaron Veit, Director, Digital Product Management, Crate & Barrel

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