Lucidworks Customer Success, Support, and Training

Presented at virtual Activate 2020. Lucidworks provides many resources to enable and support Lucidworks customers including customer success advocates, in-depth technical training, and enhanced customer support. Get the most from your Fusion implementation by familiarizing yourself with the resources available to you. Attendees will learn:
-How your Customer Success Manager can help maximize your Fusion ROI and support your business goals.
-What training is available to familiarize your organization’s engineers, devops, and data scientists with the full extent of Fusion’s distributed capabilities.
-How to effectively file support tickets to get your case to resolution faster.

Speakers:
Lana Klestoff, Customer Success Director, Lucidworks
Johanna Parker, Customer Success Director, Lucidworks
Nikki Batchellor, Training Manager, Lucidworks
Cassandra Garris, Manager, Support, Lucidworks
Ram Ramadas, VP, Technical Support, Lucidworks

Attendee Takeaway:
This session will provide an in-depth look at the customer enablement tools available from Lucidworks, and how to best use them to your organization’s advantage.

Intended Audience:
Fusion customers at all stages of the lifecycle from new customer to in-production, or those interested in learning about resources available to Lucidworks customers.