The COVID-19 pandemic has forced companies to support far more customers and employees through digital channels than ever before. Many are turning to chatbots to help meet increasing demand, but traditional rules-based approaches can’t keep up. Our new Smart Answers add-on to Lucidworks Fusion makes existing chatbots and virtual assistants more intelligent and more valuable to the people you serve.
In this webinar, we’ll cover:
- How search and deep learning extend conversational frameworks for improved experiences
- How Smart Answers improves customer care, call deflection, and employee self-service
- A live demo of Smart Answers for multi-channel self-service support