Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

Generative AI: A Field Guide

We take a realist’s look at the excitement around generative AI and share what brands should be focusing on.

5 Takeaways From the World’s Largest Generative AI Study

What are the biggest interests and concerns that global leaders have about generative AI? We asked, and they answered.

Knowledge Management System staffs

Knowledge Manager Lesley Heizman Shares Her Knowledge on Knowledge Management

Lucidworks Lesley Heizman shares how she guides organizations to build a connected experience that empowers employees and boosts productivity.

E-Commerce Search Is On The Verge Of A New Era

Understanding intent is the silver bullet of personalization. Learn what you need to win customer's attention.

The New Normal: Grocery Stores Are Forced to Uplevel Digital Experience

Why grocers to are turning to AI-powered shopping tools to help answer online questions.

Your Outdated Intranet Is Frustrating Employees

Outdated intranets are a great source of frustration for employees, read on to find out where to start.

Using AI-Powered Search To Improve CX

As the popularity of AI-powered search continues to grow exponentially, retailers should get started now if they haven’t already, and hope that it’s not too late.

CDW’s B2B Omnichannel Ecommerce Strategy

Lucidworks Fusion was chosen as the vehicle to move CDW search capabilities into the future. Replacing Endeca with Fusion increased KPIs dramatically.

Give Merchandisers Control of Landing Pages to Curate Shopper Experience

Predictive Merchandiser includes templating engine to empower merchandisers to curate the customer experience and guide shoppers to the products they want to see.

Lucidworks Announces Drupal 9 to Fusion Connector

Easily index rich content in Drupal into Fusion with new connector.

Using Intent Data to Optimize the Self-Solve Experience

How Red Hat uses intent data to automate and improve workflow efficiency for support personnel and contact centers.

Create Positive CX With Search

If they can’t find it, they can’t buy it. Learn how to generate personal, timely, and relevant search results to deliver the ultimate customer experience.

Maximize Your Return on Machine Learning Investments

Get the highest business impact from your signals architecture and personalize user experiences in real-time.

Four Ways Insurance Companies Can Improve Customer Experience

Discover the four ways how insurance companies can improve customer experience.