Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

Generative AI: A Field Guide

We take a realist’s look at the excitement around generative AI and share what brands should be focusing on.

5 Takeaways From the World’s Largest Generative AI Study

What are the biggest interests and concerns that global leaders have about generative AI? We asked, and they answered.

Chatbots in Healthcare: 6 Use Cases

The role of chatbots is extensive in the world of healthcare. Here are six ways they can benefit hospitals and health teams.

What Do Search Abandonment and ChatGPT Have in Common?

We dive into how brands can stay ahead of changing expectations in an ever-evolving, AI-powered world.

What Is Enterprise Search and Why Is It Important?

Here’s a basic primer on enterprise search: what it is, why it needs to work, and how brands should implement it.

5 Ecommerce Predictions to Follow in 2023

A lot is expected to change this year in the world of ecommerce. Here are our biggest predictions around what brands will need to prioritize in 2023.

The Most Important Ecommerce Strategies for 2023

The journey to the perfect ecommerce experience never ends. Here are three strategies to stay competitive in 2023.

What B2B Sellers Always Forget

B2B is in a state of immense growth potential. Here are three ways B2B sellers can optimize their digital experience for customers.

Gartner® Critical Capabilities Report Recognizes Lucidworks as Insight Engines Leader

Lucidworks scored highest in External (Website) Search Use Case in the recent report on critical capabilities for insight engines.

4 Lessons Learned From This Year’s Cyber 5

We gathered data on the most common trends around the busiest days of digital sales between Thanksgiving and Cyber Monday, known as Cyber 5. Here’s what we learned.

Lucidworks Named Leader in 2022 Gartner® Magic Quadrant™ for Insight Engines

Lucidworks has moved from Visionary to Leader in the recently published analyst report on leading global insight engine vendors.

What Is a Knowledge Management System?

You know you need a knowledge management system, but how do you build it? Here are the systems, technology and KPIs that make KM work.

Vector Space Retrieval Models for E-Commerce

Grid Dynamics shares the benefits of expanding the coverage of machine learning models to the core part of the search workflow.

3 Key Takeaways from ACTIVATE 2022

ACTIVATE 2022 had an incredible set of speakers and audience turnout this year. Here are a few of the most important themes discussed.