Chatbots and Conversational Apps Archives | Lucidworks

Articles: Chatbots and Conversational Apps

Artificial Intelligence digital concept illustrate of modern internet technology and innovative processes

Gen AI Guardrails: 5 Risks to Your Business and How to Avoid Them

Discover the hidden risks of AI and how to protect your business with Gen AI guardrails that improve customer experiences and compliance.

Steering Through Digital Waves: Top Retail and Ecommerce Trends of 2024

Ecommerce trends in 2024 say adapt, personalize, and innovate to build a retail realm that resonates with the modern consumer.

How Lucidworks Fusion and Generative AI Enhance Knowledge Management

Continuing from our demonstration of Fusion and ChatGPT enhancing commerce, VP of Sales Engineering Brian Land covers how Fusion and generative AI can improve employee experience.

Why Knowledge Management Needs Conversational Search

We look at the basics of conversational search, how large language models like ChatGPT and PaLM 2 are related to search, and how they can enable engaging search experiences for employees.

Why Conversational Search Is the Next Leap in Ecommerce

We look at what conversational search is, how it relates to large language models like ChatGPT and PaLM 2, and how the technology can provide engaging search experiences.

Survey Reveals Online and Pandemic-Influenced Shopping Habits

The pandemic has influenced how people approach online shopping in many ways. Here's how brands can be ready.

4 Lessons Online Shoppers Taught Us in 2021

Our consumer survey revealed surprising attitudes toward online shopping experiences. Here’s what brands should know.

Product Discovery Keep Shoppers Loyal

How to Keep Shoppers Loyal

Online-only shoppers have more options available to them than ever before. Here’s how to make your brand stand out in the crowd and keep customers coming back.

How to Capture Chatbots’ Untapped Potential

Shoppers are turning to chatbots for more than customer service. Here's how to make your chatbot the intelligent, well-rounded conversational app that consumers expect.

New Survey: Online Shopping Habits of U.S. and U.K. Consumers

Shoppers in the U.S. and U.K. share how they shop online and plans for post-pandemic shopping in a new survey from Lucidworks.

Meet Them Where It Counts: How to Perfect Customer Service

Four must-read posts for brands that prioritize an excellent online customer service experience.

3 Keys to Enhance Your Online Customer Journey with AI

How artificial intelligence can deliver a personalized online experience.