Articles: Chatbots and Conversational Apps

Blog

Survey Reveals Online and Pandemic-Influenced Shopping Habits

The pandemic has influenced how people approach online shopping in many ways. Here's how brands can be ready.
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Blog

4 Lessons Online Shoppers Taught Us in 2021

Our consumer survey revealed surprising attitudes toward online shopping experiences. Here’s what brands should know.
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Blog

How to Keep Shoppers Loyal

Online-only shoppers have more options available to them than ever before. Here’s how to make your brand stand out in the crowd and keep customers coming back.
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Blog

How to Capture Chatbots’ Untapped Potential

Shoppers are turning to chatbots for more than customer service. Here's how to make your chatbot the intelligent, well-rounded conversational app that consumers expect.
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Blog

New Survey: Online Shopping Habits of U.S. and U.K. Consumers

Shoppers in the U.S. and U.K. share how they shop online and plans for post-pandemic shopping in a new survey from Lucidworks.
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Blog

Meet Them Where It Counts: How to Perfect Customer Service

Four must-read posts for brands that prioritize an excellent online customer service experience.
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Blog

3 Keys to Enhance Your Online Customer Journey with AI

How artificial intelligence can deliver a personalized online experience.
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Blog

Chatbots for Self-Resolution and Happier Customers

How chatbots and conversational applications with deep learning are helping customers resolve issues faster than ever.
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Blog

Lucidworks Smart Answers and Google DialogFlow for Chatbots

Learn how Lucidworks Smart Answers can be integrated with DialogFlow on GCP to build a more impactful self-service experience.
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Blog

Four Ways Insurance Companies Can Improve Customer Experience

Discover the four ways how insurance companies can improve customer experience.
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Blog

How to Build an Information Architecture to Support the Latest AI-Powered Projects

Great taxonomy and information architecture is critical for building a chatbot. Learn how to ensure your AI-powered chatbot functions at peak performance.
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Blog

How to Improve Product Discovery Using Question Answering Systems

Question answering systems that power chatbots are traditionally thought of as a replacement for a support agent, but these systems can also be used for product discovery. Learn how Lucidworks uses Smart Answers to power a semantic search pipeline to improve CX.
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