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The 5 Stages of Personalization Maturity

Individualization is at the pinnacle of the Personalization Maturity Model and is the key to driving KPIs. Where are you on the Personalization Maturity scale?

This webinar explores how to give online users a uniquely personal experience with every interaction. Learn how to leverage AI-powered search techniques to improve KPIs and increase conversions in digital commerce — regardless if you are B2C or B2B.

In this webinar, you’ll learn:

  • The 5 stages of personalization maturity and how each stage impacts personalization activities
  • How to make improvements in your current ecommerce platform by enriching it with key AI techniques — without needing to re-platform
  • How to leverage AI-powered search to create uniquely personal customer experiences


Richard Isaac
Richard Isaac
CEO, RealDecoy Consulting
Diane Burley
Diane Burley
VP Content, Lucidworks
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