Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

Generative AI: A Field Guide

We take a realist’s look at the excitement around generative AI and share what brands should be focusing on.

5 Takeaways From the World’s Largest Generative AI Study

What are the biggest interests and concerns that global leaders have about generative AI? We asked, and they answered.

Lucidworks Recognizes Innovative Digital Leaders in the Second Annual Lucidworks Connector Awards

The 2020 Connector Awards recognized Lucidworks customers Goop and Regeneron as leaders in Personalized Commerce and Knowledge Management.

How to Build an Information Architecture to Support the Latest AI-Powered Projects

Great taxonomy and information architecture is critical for building a chatbot. Learn how to ensure your AI-powered chatbot functions at peak performance.

How to Build Trust and Retain Customers in Digital Channels

When building out your digital strategy remember to listen to your customers, streamline support, and build long-term loyalty to help you thrive in the future.

The Importance of Personalization and Customer Experience

In today’s digital, multi-channel world, simply remembering a customer’s name when they log in isn’t enough. Banks and financial providers must work harder to personalize their offerings and attract new customers.

How Morgan Stanley Streamlined Content Creation and Access With Machine Learning

Create content once and use machine learning to customize it to varied access channels.

The Next Frontier: Connected Experience Cloud

Knowing your customer in each moment and being consistent across channels is difficult. CXC is a category of solutions purpose-built to ensure you’re providing the most relevant, delightful experience across every single channel.

Introducing the Connected Experience Cloud, Plus Other Highlights from Activate 2020

Lucidworks annual search and AI conference included keynotes from Lenovo, Forrester, Morgan Stanley, and Salesforce, and CEO Will Hayes’ shared vision for the Connected Experience Cloud.

How On-Site Search Improves Loyalty and Conversion in B2B

B2C is changing how B2B retailers do business. Learn how B2B companies can build loyalty and drive conversions with high-performing on-site search.

How Should Banks Invest in the Digital Experience?

Learn how to interpret customers’ online behavior to understand their preferences and better cater to their needs, even if you’re not physically with them.

Activate 2020: Learn From Search and AI Experts, Register for Activate 2020

The Lucidworks annual search & AI conference is going virtual this year with speakers from ExxonMobil, Lenovo, Morgan Stanley, Forrester, REI, Salesforce and more. Register today to reserve your spot and learn how global leaders and iconic brands deliver exceptional digital experiences.

Is Your Company’s Digital Nervous System Functioning at 100%?

Learn what to show employees and when to show it to them, without making them wait.

Top 5 Considerations When Migrating From Attivio to Lucidworks

Check out the top 5 considerations for organizations looking to migrate from Attivio to Lucidworks.