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Customer Service

Deliver better support for customers and agents

Connect agents and customers in a way that personalizes interactions, improves satisfaction, and reduces agent attrition.

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Help customers find the right answers

Give your customers a powerful, personalized support portal that makes it easy to find what they need. Lucidworks helps customers intuitively find product, purchase, and policy information.

Support the agents that support your customers

Make life easier for your agents with technology that puts all of the relevant information they need in one place. With Lucidworks, agents can find answers to resolve customer issues quickly using fewer systems and platforms.

Service features

Create experiences that let customers and agents find what they need, right when they need it.

Customer insights

Gather insights from all customer touch points and deliver better outcomes across the customer service journey.

Agent insights

With instant access to related knowledge and cases, your agents spend less time searching and more time helping.

Customer support and portal search

Improve call deflection by making it easier for customers to find relevant policies, product specs, and knowledgebase articles on their own.

Smart Answers

Use deep learning to make interactions with chatbots and virtual assistants feel more human and conversational.

Recommendations

Create better experiences by using powerful deep learning to interpret user intent and match relevant content to a service inquiry.

Subject matter experts

Allow your agents to access tribal knowledge across their organization so they can help customers faster with connections they find internally.

Industries

Health services

HIPAA-compliant products allow medical professionals to securely manage information requests.

Retail

Easy access to data helps agents and customers find answers to every question.

Telecommunications

Increase profitability and decrease customer churn with self-service systems that scale data across the organization.

Transportation

Connect data across all channels to keep customers happy and informed of changes in real time.

Banking

Resolve customer service inquiries involving sensitive information quickly, with secure deployments.

Education

Organize unstructured data to provide students with easy access to self-service knowledgebases.

Connected customer service for the world’s biggest brands

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Red Hat empowers customers to self-serve

Learn how Red Hat improved detection of the intent behind users’ queries.

Morgan Stanley creates efficiency across search, chat and voice channels

“It became very important for us to focus on the content once, because that’s where the human capital is utilized. Where that content is rendered really doesn’t matter because all those channels can be automated.”

Dipendra Malhotra, Head of Analytics, Intelligence, and Data Technologies, Morgan Stanley

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PwC decreases call center times

Lucidworks customer service solutions provides PwC employees with a 360 degree view of people and companies. PwC has been able to decrease call center times and increase productivity of knowledge workers.

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Bring customers and agents closer

If you’re ready to create personalized customer service experiences, this is your moment to act.
Fill out the form to contact us, and let’s get started.