Give your customers a powerful, personalized support portal that makes it easy to find what they need. Lucidworks helps customers intuitively find product, purchase, and policy information.
Make life easier for your agents with technology that puts all of the relevant information they need in one place. With Lucidworks, agents can find answers to resolve customer issues quickly using fewer systems and platforms.
Gather insights from all customer touch points and deliver better outcomes across the customer service journey.
With instant access to related knowledge and cases, your agents spend less time searching and more time helping.
Improve call deflection by making it easier for customers to find relevant policies, product specs, and knowledgebase articles on their own.
Use deep learning to make interactions with chatbots and virtual assistants feel more human and conversational.
Create better experiences by using powerful deep learning to interpret user intent and match relevant content to a service inquiry.
Allow your agents to access tribal knowledge across their organization so they can help customers faster with connections they find internally.
“It became very important for us to focus on the content once, because that’s where the human capital is utilized. Where that content is rendered really doesn’t matter because all those channels can be automated.”
Dipendra Malhotra, Head of Analytics, Intelligence, and Data Technologies, Morgan Stanley
Lucidworks customer service solutions provides PwC employees with a 360 degree view of people and companies. PwC has been able to decrease call center times and increase productivity of knowledge workers.