Customers get lost between site, chat, in-app, phone, in-store and all the various channels used for support and service. With Lucidworks, personalized self-service deflects tickets and reduces call resolution time. Connect the customer to the contact center in a way that personalizes interactions, improves customer satisfaction, and reduces agent attrition.
Align the customer and agent experiences by reducing the disparity between what the customer and agents see. This makes self-service feel more human and your support team feel more engaged. When everyone sees the same thing, triage is easy.
Use a continuous-learning workflow to make all your support systems smarter with every service interaction. With powerful deep learning to interpret user intent and match relevant content, you can improve self-service, freeing agent time and increasing customer satisfaction.
Customers and employees should have access to the same knowledge. When your customers train your FAQs, your employees see the knowledge that your customers demand. This enables agents to close more tickets more quickly.
Learn the seven best practices to rapidly create and retrieve relevant content for customers.
Smart Answers extends the functionality of chatbots and virtual assistants with deep learning. Businesses can better serve their customers and employees by giving them fast answers to their product and support questions.
Seamlessly connect to existing chatbots, virtual assistants, and voice applications.
Empower developers to train and implement machine learning models.
Interpret user intent and deliver relevant results, with or without FAQ docs.
Import custom models into your conversational applications.
Connect knowledge bases from any source to power deep learning.
Power conversational experiences with a human level of understanding.
