Customer Service
Deliver better support for customers and agents
Connect agents and customers in a way that personalizes interactions, improves satisfaction, and reduces agent attrition.
Customer Service
Connect agents and customers in a way that personalizes interactions, improves satisfaction, and reduces agent attrition.
Give your customers a powerful, personalized support portal that makes it easy to find what they need. Lucidworks helps customers intuitively find product, purchase, and policy information.
Make life easier for your agents with technology that puts all of the relevant information they need in one place. With Lucidworks, agents can find answers to resolve customer issues quickly using fewer systems and platforms.
Create experiences that let customers and agents find what they need, right when they need it.
Gather insights from all customer touch points and deliver better outcomes across the customer service journey.
With instant access to related knowledge and cases, your agents spend less time searching and more time helping.
Improve call deflection by making it easier for customers to find relevant policies, product specs, and knowledgebase articles on their own.
Use deep learning to make interactions with chatbots and virtual assistants feel more human and conversational.
Create better experiences by using powerful deep learning to interpret user intent and match relevant content to a service inquiry.
Allow your agents to access tribal knowledge across their organization so they can help customers faster with connections they find internally.
HIPAA-compliant products allow medical professionals to securely manage information requests.
Easy access to data helps agents and customers find answers to every question.
Increase profitability and decrease customer churn with self-service systems that scale data across the organization.
Connect data across all channels to keep customers happy and informed of changes in real time.
Resolve customer service inquiries involving sensitive information quickly, with secure deployments.
Organize unstructured data to provide students with easy access to self-service knowledgebases.
Learn how Red Hat improved detection of the intent behind users’ queries.
“It became very important for us to focus on the content once, because that’s where the human capital is utilized. Where that content is rendered really doesn’t matter because all those channels can be automated.”
Dipendra Malhotra, Head of Analytics, Intelligence, and Data Technologies, Morgan Stanley
Lucidworks customer service solutions provides PwC employees with a 360 degree view of people and companies. PwC has been able to decrease call center times and increase productivity of knowledge workers.
