Articles by Justin Sears

Blog

Connected, Connected, Everything’s Connected

When it comes to customer support, automation can strengthen connection between the customer and employee experience.
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Blog

Humans and Robots in Retail: It’s Not Us vs. Them

Automation doesn't have to be the competition.
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Blog

New Study: Why Brands that Connect Experiences Win

A recent Forrester study found that companies are struggling to implement omnichannel personalization. Brands that are able to connect EX with CX report greater revenue, operational efficiency, and customer satisfaction.
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Blog

The Importance of Personalization and Customer Experience

In today’s digital, multi-channel world, simply remembering a customer’s name when they log in isn’t enough. Banks and financial providers must work harder to personalize their offerings and attract new customers.
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Blog

How Should Banks Invest in the Digital Experience?

Learn how to interpret customers’ online behavior to understand their preferences and better cater to their needs, even if you’re not physically with them.
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Blog

Is Your Company’s Digital Nervous System Functioning at 100%?

Learn what to show employees and when to show it to them, without making them wait.
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Blog

Why Workplace Search Apps Are Like Olives in a Bottle

The first one is the hardest, then the rest come tumbling out.
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Blog

Webinar Recap: How Personalization Beats Segmentation to Create the Next Best Experience

VP of Product Marketing, Justin Sears, recaps the August 12th webinar with Forrester analyst Brandon Purcell.
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Blog

4 Point Personalization Checklist for Retailers

Climb your way to the top of the personalization pyramid. Here’s the list of must-have capabilities to get there.
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Blog

Webinar Recap – The Service Industry After COVID-19

How three service leaders in dining, fishing and volunteering maintain the soul of service during a virtual moment.
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Blog

The COVID-19 Contact Crunch: More Questions & Fewer Available Agents

VP of Product Marketing, Justin Sears, recaps a conversation with Matt Wujciak for Customer Contact Week 2020
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Blog

Webinar Recap: Accelerate Data Science with Fusion 5.1

Fusion 5.1, Jupyter notebook integration and model deployment with Seldon Core.
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