customer experience Archives | Lucidworks

Lucidworks Neural Hybrid Search reduces null results by 91% — Learn more here

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LLMs and No-Code Integration: Accelerate Innovation

Lucidworks AI empowers businesses to deploy advanced LLMs quickly and effortlessly with a no-code platform.

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What Is AI-Powered Product Discovery?

Find out why investing in intelligent search is essential for any online business.

Two autonomous mobile robots (AMRs) navigate a warehouse aisle, demonstrating the power of generative AI in modern commerce operations to improve accuracy and efficiency.

How Lucidworks Combats Gen AI Hallucinations in Commerce

ChatGPT sold a Tahoe for $1? Learn how grounded search and discovery solutions prevent AI blunders and transform shopping with real, accurate answers integrated into a full customer experience.

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The Gen AI Personalization Paradox: When AI Gets Too Friendly

We cover the good, the bad, and the (privacy) ugly when it comes to Gen AI personalization. Here's how to add the right guardrails.

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Beware of Deceptive Responses from Gen AI in Ecommerce Search

Learn about the importance of accurate responses from Gen AI in ecommerce search, and why it's non-negotiable.

A smartphone displays a "Chatbot AI" app with a yellow chat bubble icon, floating above lines of code, symbolizing the integration of artificial intelligence into conversational interfaces.

Don’t Let Gen AI Ruin Your Reputation

Here’s how uncontrolled generative AI can turn chatbots from helpful assistants to PR nightmares.

Lucidworks is a leader in the 2024 Gartner Magic Quadrant for Search and Product Discovery

Lucidworks Named Leader in 2024 Gartner® Magic Quadrant™ for Search and Product Discovery

Lucidworks is named a Leader in the recently published analyst report on leading global search and product discovery vendors.

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10 Reasons to Replace Endeca for a Superior Ecommerce Search Experience

Endeca has reached its end of life, leaving businesses in need of a powerful replacement. Here are 10 reasons that Lucidworks is the ideal solution to future-proof your search strategy.

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Beyond Keywords: How AI Vector Search Transforms Your Search Experience

Discover how AI-powered vector search goes beyond simple keyword matching to deliver significantly more relevant and intuitive search results.

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5 Knowledge Management Best Practices for Better CX

Key insights on optimizing CX through knowledge management technology, search solutions, personalization, and human-centric design.

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Is Semantic Search Enough for Ecommerce? A B2B Perspective

B2B ecommerce demands accurate search. Can semantic search deliver the precision businesses need? We explore its limits and introduce a...

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Unlock User Intent with Gen AI: Thrive in a Post-Cookie World

Explore how retailers use Generative AI to navigate the privacy-first landscape and decode user intent.