Presented at virtual Activate 2020. Coming this October, Lucidworks will be launching its first application in the Salesforce AppExchange marketplace: Agent Insights. Customer support reps can now harness the predictive power of Fusion, within their Salesforce Lightning interface, to save time and mine tribal knowledge for their customers.
In this talk, we will show an Agent Insights demo and show how Agent Insights for Salesforce can reduce your time to resolve support cases. Even brand new customer support reps will be able to find experts and close cases faster using this new app, without changing anything else within their Salesforce experience.
You will learn:
-How Agent Insights uses signals to personalize your experience using Salesforce
-How recommendations of subject matter experts help solve tough customer issues
-How Agent Insights enriches Salesforce cases with “tribal knowledge” from other users.
Max Bell, Senior Systems Manager, Lucidworks
Rob Lucarini, Senior Software Engineer and Solr Contributor, Lucidworks
If your organization uses Salesforce to manage their support cases this session is for you.
Learn how Agent Insights for Salesforce can reduce your time to solve support cases that are managed in Salesforce. Even brand new customer support reps will be able to find experts and close cases faster using this new Salesforce Marketplace App.