Dev Bhat | Lucidworks - Part 2

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Articles by Dev Bhat

New Survey Report: How to Delight Online Apparel Shoppers

Lucidworks surveyed consumers who shop for apparel and clothing online to understand how supply chain challenges are impacting shopper behavior.

How A Top Travel & Leisure Brand Stepped Up Its Website Game with Lucidworks

With a goal to be the top travel and leisure company worldwide, one well-known hotel brand had to reinvent itself. Here’s how Lucidworks supported its journey.

3 Principles for Better Customer Service Experiences in 2022

Follow these customer service strategies to make life easier for both your agents and customers in 2022.

Protect Your Customer Service Employees with Mental Health Resources

Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams.

Connected Experiences with Jess Jurva, Episode 3: Kate Purmal, Lee Epting

Acclaimed technology executives, board advisors, and executive coaches Kate Purmal and Lee Epting share their take on how connection to self allows one to show up as their best selves in work and life.

Connected Experiences with Jess Jurva, Episode 2: Jenny Gomez, Katie Florez

During Hispanic Heritage Month, Lucidizens Jenny Gomez and Katie Florez shared their insights and personal experiences with connection to identity.

5 Contactless Commerce Lessons for Small Retailers

Five things that small to mid-size retailers must know about contactless commerce and how technology can augment their digital strategy.

Connected Experiences with Jess Jurva, Episode 1: Jeanette Melgarejo

During Hispanic Heritage Month, guest Jeanette Melgarejo shared her insight and thoughts on connection with identity and diversity in the workplace.

Lucidworks Experts Weigh In on the Power of Connected Experiences

Our team shared their thoughts on the five critical elements of creating a connected experience that delights customers, empowers employees, and enhances the experience for both.

3 Guiding Principles for Digital Commerce Search in the Future

CEO Will Hayes and GM of Digital Commerce Peter Curran share insights about the state of commerce and what’s in store.

Activate Customer Service: Improve Self-Service and Agent Effectiveness

Lucidworks one-day virtual event features expert customer service insights from Lucidworks leaders and expert guest speakers.

Meet Them Where It Counts: How to Perfect Customer Service

Four must-read posts for brands that prioritize an excellent online customer service experience.